11jj Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and 11jj ("11jj", "we", "us", "our"), the operator of the online casino and sports betting platform available at https://11jj.club ("the Platform"). These Terms govern all access to and use of the Platform, including registration, deposits, withdrawals, bonus claims, gaming activity, and any communications with 11jj support.

By registering an account, accessing the Platform, or placing any bet or wager through 11jj, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use the 11jj Platform.

2. Eligibility

To register and use the 11jj Platform, you must satisfy all of the following eligibility requirements at all times:

• You are at least 18 years of age. 11jj operates a strict 18+ policy and will not knowingly accept registrations from minors. Age verification may be required at any point, including prior to the processing of any withdrawal.
• You are a natural person (not a corporation, trust, or other legal entity) registering for your own personal use only.
• You are not registering on behalf of, or for the benefit of, any third party.
• You are not subject to any self-exclusion order — whether issued by 11jj or any other operator or regulatory body — that would prohibit your participation in online gambling.
• Online gambling is not prohibited or restricted by the laws of your jurisdiction. You are solely responsible for determining whether your use of 11jj is lawful in your location.
• You are not a current or former employee, director, officer, contractor, or family member of an employee of 11jj or any of its affiliated companies.

11jj reserves the right to request documentary evidence of eligibility at any time and to suspend or terminate any account where eligibility cannot be confirmed.

3. Account Registration

Each Player is permitted to hold one account only on the 11jj Platform. The creation of duplicate accounts — whether under the same identity, the same device, the same payment method, or the same IP address — is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any balances therein.

When registering, you must provide accurate, complete, and current information. You must promptly update your account details if any information changes. 11jj reserves the right to request supporting documentation to verify the identity, address, age, and payment method ownership of any account holder at any time, in accordance with applicable anti-money laundering and know-your-customer obligations.

You are responsible for maintaining the confidentiality of your account credentials. You must not share your 11jj username or password with any third party. Any activity conducted through your account — whether authorised by you or not — is your responsibility. If you become aware of any unauthorised access to your account, you must notify 11jj support immediately.

4. Deposits & Withdrawals

11jj accepts deposits and processes withdrawals in Pakistani Rupees (PKR) via the following payment channels: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah. Additional payment methods may be made available from time to time at 11jj's discretion.

• Deposits: Funds deposited to your 11jj account are credited once confirmed by the relevant payment provider. Minimum and maximum deposit amounts apply and are displayed in the cashier at the time of deposit.
• Withdrawals: Withdrawal requests are subject to identity verification. 11jj reserves the right to withhold withdrawal processing pending satisfactory completion of KYC checks. Withdrawal timelines vary by payment method and account tier.
• Currency: All account balances, deposits, withdrawals, bets, and winnings are denominated in PKR unless expressly stated otherwise.
• Payment method consistency: Withdrawals will generally be processed to the same payment method used for the corresponding deposit. 11jj may request additional verification for withdrawals to a different payment method.
• Fees: 11jj does not charge fees on standard deposits or withdrawals; however, your payment provider may apply transaction charges for which 11jj accepts no liability.

11jj reserves the right to delay, suspend, or refuse any withdrawal where there is reasonable suspicion of fraudulent activity, bonus abuse, or a breach of these Terms.

5. Bonuses & Promotions

11jj offers various promotional bonuses, free spins, reload offers, and VIP loyalty rewards from time to time. The following general conditions apply to all bonuses unless superseded by specific promotional terms:

• All bonus offers are subject to their own specific terms, including minimum deposit amounts, wagering requirements, eligible games, game contribution percentages, time limits, and maximum bonus conversions.
• Bonus funds and free spin winnings cannot be withdrawn until all applicable wagering requirements have been met in full.
• Only one bonus may be active at a time unless explicitly stated otherwise in the promotion terms.
• 11jj reserves the right to amend, suspend, or withdraw any bonus offer at any time and without prior notice.
• The acceptance of any bonus constitutes acceptance of the applicable bonus terms. Players who do not wish to be subject to wagering requirements should opt out of bonuses before depositing.
• Bonuses are for personal use only. The use of automated systems, multiple accounts, or coordinated play to exploit bonus offers constitutes abuse and will result in account suspension and forfeiture of all related winnings.

6. Betting & Gaming Rules

All bets placed on the 11jj Platform are governed by the specific rules applicable to each game or market. By placing a bet, you confirm that you have read and understood the applicable rules.

• Finality of results: The outcome of all casino games and sportsbook events shall be determined in accordance with 11jj's game-specific rules and, where applicable, the official result declared by the relevant sporting body.
• Erroneous odds and technical errors: 11jj reserves the right to void any bet placed at odds or on terms that are manifestly incorrect due to a technical error, human error, or data feed failure. In such cases, the stake will be returned.
• Minimum and maximum stakes: Minimum and maximum bet limits apply to all markets and games as displayed within the Platform. 11jj reserves the right to adjust these limits at its discretion.
• Voided bets: 11jj reserves the right to void any bet where there is evidence of match-fixing, corruption, insider information, or any other integrity violation.
• In-play betting: Bets accepted in-play are subject to settlement based on the official result. Network latency or display delays on the player's device do not constitute grounds for the cancellation of a placed in-play bet.

7. Prohibited Conduct

The following conduct is strictly prohibited on the 11jj Platform. Any breach may result in immediate account suspension, cancellation of pending bets, forfeiture of balances, and referral to relevant authorities:

• Registering more than one account on the 11jj Platform.
• Providing false, inaccurate, or misleading information during registration or verification.
• Using the Platform if you are under 18 years of age.
• Using any automated software, bot, script, or system to interact with the Platform.
• Exploiting software errors, glitches, or vulnerabilities for financial gain.
• Engaging in money laundering, fraud, or any other illegal financial activity through the Platform.
• Colluding with other players or engaging in any form of coordinated wagering designed to circumvent game mechanics or bonus rules.
• Engaging in any conduct that 11jj reasonably determines is harmful to the integrity of its Platform, its games, or its other players.

8. Intellectual Property

All content on the 11jj Platform — including but not limited to software, game logic, graphics, text, logos, trademarks, and user interface design — is the proprietary intellectual property of 11jj or its licensed content providers. Nothing in these Terms grants you any right, title, or licence to reproduce, distribute, modify, or create derivative works of any 11jj content without express prior written consent.

The 11jj name, logo, and all associated brand identifiers are protected trademarks. Unauthorised use of these identifiers — including the operation of copycat or phishing sites — is prohibited and may result in civil and criminal liability.

9. Privacy & Data

11jj collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

11jj may be required to share player information with regulatory authorities, law enforcement agencies, or financial institutions in connection with anti-money laundering or fraud prevention obligations. Such disclosures will be made in compliance with applicable law.

10. Responsible Gaming

11jj is committed to promoting responsible gaming and takes seriously its obligations to protect vulnerable players, including those with gambling disorders. The following tools are available to all registered players from the account settings section of the 11jj Platform:

• Deposit limits: Daily, weekly, or monthly limits on the amount you may deposit.
• Loss limits: Caps on net losses within any defined period.
• Session time reminders: Alerts prompting you to review your session length.
• Self-exclusion: Voluntary closure of your 11jj account for a specified duration or permanently. Self-exclusion takes effect immediately upon request.

All responsible gaming tools take effect immediately upon activation. Requests to reverse self-exclusion or raise deposit limits are subject to a mandatory cooling-off period. For full guidance, visit our Responsible Gaming page.

11. Limitation of Liability

To the fullest extent permitted by applicable law, 11jj, its directors, officers, employees, and service providers shall not be liable for:

• Any loss of profits, revenues, data, or business arising from your use of, or inability to use, the Platform.
• Any indirect, incidental, special, or consequential damages of any kind, however caused.
• Losses arising from network interruptions, platform downtime, or technical errors beyond 11jj's reasonable control.
• The conduct of third-party payment service providers, including delays or failures in processing deposits or withdrawals via JazzCash, Easypaisa, or other banking channels.

The 11jj Platform is provided on an "as is" and "as available" basis. 11jj makes no warranties — express, implied, or statutory — regarding the availability, accuracy, or fitness for purpose of the Platform or any content therein.

12. Termination & Account Closure

11jj reserves the right to suspend, restrict, or terminate any player account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms.
• Failure to satisfy or maintain eligibility requirements.
• Provision of false or misleading information at any time.
• Suspected fraud, money laundering, or other illegal activity.
• Any conduct that 11jj determines is harmful to the Platform, other players, or 11jj's business interests.

Players may also request the voluntary closure of their account at any time by contacting 11jj support. Voluntary closure requests will be processed within a reasonable timeframe. Any genuine funds balance remaining at the time of legitimate account closure will be refunded to the player's verified payment method, subject to any outstanding verification requirements.

13. Governing Law & Dispute Resolution

These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which 11jj is licensed and incorporated. Nothing in this clause limits any mandatory rights you may have under the laws of your country of residence.

In the event of a dispute relating to a bet, game outcome, or account decision, you should first contact 11jj support at [email protected] with full details. 11jj will endeavour to resolve all complaints within a reasonable timeframe. If you are not satisfied with 11jj's resolution, you may be entitled to escalate to the relevant licensing authority depending on your jurisdiction.

14. Amendments to These Terms

11jj reserves the right to amend, update, or replace these Terms at any time. Where changes are material, 11jj will take reasonable steps to notify registered players — for example, by displaying a notice on the Platform or by email to the registered address. Your continued use of the 11jj Platform following any amendment constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms periodically for updates. The date of the most recent revision is displayed at the top of this page.

15. Contact Information

If you have any questions regarding these Terms and Conditions, or any aspect of your 11jj account, please contact our support team. You can reach us via live chat within the Platform or by email. Our support team is available in English, 24 hours a day, 7 days a week.

Contact email: [email protected]

Please note that 11jj support will never ask for your full account password. Do not share your password with anyone representing themselves as 11jj staff.