11jj Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 11jj ("11jj", "we", "us", "our") — the operator of the online casino and sports betting platform at https://11jj.club ("the Platform") — collects, processes, stores, and protects personal information relating to players and visitors ("you", "your").

By registering an account on the 11jj Platform, making a deposit, placing a bet, or otherwise accessing any part of the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should not use the 11jj Platform.

2. Data We Collect

11jj collects personal data through your interactions with the Platform. The categories of data we collect include, but are not limited to, the following:

We do not collect sensitive categories of personal data (such as racial or ethnic origin, religious beliefs, or health data) unless specifically required and disclosed for a defined purpose.

3. How We Use Your Data

11jj uses personal data collected from players for the following purposes:

• Account creation and management: To register your 11jj account, verify your identity and age (18+), and maintain your account in good standing.
• Service delivery: To process deposits and withdrawals in PKR via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah; to credit winnings; and to manage your active bonus wallet and VIP tier status.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, multi-account abuse, money laundering, and other unlawful activity on the 11jj Platform.
• Regulatory compliance: To fulfil our know-your-customer (KYC), anti-money laundering (AML), and responsible gaming obligations, including age verification and self-exclusion enforcement.
• Customer support: To respond to your enquiries, resolve disputes, and communicate material account-related information.
• Platform improvement: To analyse usage patterns, diagnose technical issues, and improve the design and functionality of the 11jj Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and news about 11jj — where you have consented to receive such communications or where we have a legitimate interest in doing so. You may opt out at any time.
• Responsible gaming monitoring: To identify behavioural patterns that may indicate problem gambling and, where appropriate, to make contact or apply protective measures.

4. Legal Basis for Processing

11jj processes personal data under one or more of the following legal bases depending on the specific processing activity:

• Contractual necessity: Processing is necessary to perform the contract between you and 11jj — for example, processing a withdrawal request or crediting a bonus to your account.
• Legal obligation: Processing is required by applicable law, including AML regulations and mandatory age verification requirements.
• Legitimate interests: 11jj has a legitimate interest in fraud prevention, platform security, and improving its services, provided these interests are not overridden by your privacy rights.
• Consent: For marketing communications and certain cookie uses, processing is based on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

11jj does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Payment service providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment processors necessary to execute your deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC and AML service providers engaged to verify player identities and screen for sanctions or adverse media.
• Technology and hosting providers: Cloud infrastructure, game software providers, and content delivery network operators who process data strictly under 11jj's instruction.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory directive, 11jj may be legally obligated to disclose player information to financial intelligence units, tax authorities, or law enforcement agencies.
• Professional advisers: Legal counsel, auditors, and accountants, where necessary and under binding confidentiality obligations.

All third parties with whom 11jj shares personal data are required to maintain appropriate security standards and to use the data only for the specified purpose.

6. Cookies & Tracking Technologies

11jj uses cookies and similar technologies on the Platform. A cookie is a small text file stored on your device when you visit a website. The cookies used by 11jj fall into the following categories:

• Strictly necessary cookies: Required for the Platform to function correctly — for example, maintaining your logged-in session. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to collect aggregated data about how visitors use the 11jj Platform — such as pages visited and session duration — to help us improve the user experience. This data does not identify individual users.
• Functional cookies: Used to remember your preferences, such as language settings or display choices, between sessions.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns, subject to your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect your experience on the 11jj Platform.

7. Data Retention

11jj retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the lifetime of your 11jj account and for a minimum period after closure as required by AML and regulatory record-keeping obligations (typically five years post-closure).
• Transaction records: Deposit and withdrawal history is retained for a minimum of five years to satisfy financial reporting and AML requirements.
• Support communications: Chat transcripts and email correspondence are retained for a reasonable period to enable dispute resolution and quality monitoring.
• Marketing data: Retained until you withdraw consent or for a reasonable period following the end of the customer relationship.

When personal data is no longer required, 11jj will securely delete or anonymise it in accordance with our data destruction procedures.

8. Data Security

11jj implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the 11jj Platform.
• Encryption of sensitive data at rest, including financial details and identity documents.
• Access controls limiting internal access to personal data on a strict need-to-know basis.
• Regular security assessments and vulnerability testing of Platform infrastructure.
• Staff training on data protection and privacy obligations.

While 11jj takes these measures seriously, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your 11jj account credentials. If you suspect your account has been compromised, contact [email protected] immediately.

9. Your Data Rights

Depending on applicable data protection law, you may have the following rights in relation to personal data 11jj holds about you:

• Right of access: To request a copy of the personal data 11jj holds about you.
• Right to rectification: To request correction of inaccurate or incomplete data.
• Right to erasure: To request deletion of your personal data, subject to 11jj's legal retention obligations.
• Right to restriction: To request that 11jj restricts the processing of your data in certain circumstances.
• Right to data portability: To receive a copy of data you have provided in a structured, machine-readable format.
• Right to object: To object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, to withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact 11jj at [email protected]. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable law. We may require verification of your identity before processing any data rights request.

10. Children's Privacy

The 11jj Platform is strictly intended for users aged 18 and over. 11jj does not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the 11jj Platform or that personal data has been collected from an individual under 18, please notify us immediately at [email protected].

11. Third-Party Links

The 11jj Platform may contain links to third-party websites or services — for example, payment provider portals or affiliated platforms. This Privacy Policy applies solely to the 11jj Platform. 11jj accepts no responsibility for the privacy practices or content of any third-party website. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Policy

11jj reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered players by displaying a prominent notice on the Platform or by email to the address registered on your 11jj account. Your continued use of the Platform following any change constitutes acceptance of the revised Policy.

The date of the most recent update is shown at the top of this page. We encourage you to review this Policy periodically.

13. Contact & Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 11jj has handled your personal data, please contact us:

Email: [email protected]

Our support team is available 24/7 in English and will respond to privacy-related enquiries as promptly as possible. Please include "Privacy" in your subject line so your message reaches the correct team at 11jj.